Technical Help Desk Support
When you introduce an exceptional product or service and associate your best business ethics to it, you always need your customers to be served responsively and in a way that breaks down the technical aspects of your product or service in a “human understandable” form. Most specialist technical help desk support firms focus only on the SOPs so much, that they tend to leave out the message your help desk support agents need to send out, which is that your customers can expect technical support agents to be qualified not only technically, but linguistically as well.
Some of the issues facing businesses who want to provide a technical help desk support function to their service/product are lack of talented technical reps for a smaller implementation (less than 15), agent’s lack of pronunciation and near native proficiency with the English language, and upfront setup costs that are prohibitively high.
We provide a worm hole detail of your outsourced technical help desk support assignment for us which simply no one else can provide. We can drill down to the nitty gritty and provide customized reporting as per your requirements. We further enable enhanced presence of technical support on your website by integrating live website chat support.
With our global delivery model and robust talent pool, our customers have almost limitless flexibility to the agent/shore mix they want their business to run. While our offshore managed back office locations provide a considerable cost advantage, we are also highly competitive on the onshore front. Many businesses don’t prefer to hire overseas employees. Here is where outsourcing to Viable Dimensions helps. We provide customized help desk experiences so good, your customers will be coming back to renew and purchase your products and services again and again.
Our Process
>> Requirements Gathering (HR/Shore/Technology Requirements)
>> Contract Signing
>> Client Product/Service Training (Train-the-Trainer approach)
>> Internal Mock Customer Handling Sessions
>> Client originated Mock Customer Handling Sessions
>> Transfer to Live Customer Handling
>> Quality Assurance, Training and Capacity Improvement
The Viable Dimension
Every business – whether a startup or established – can enjoy the access to our unique global delivery model and benefit from the technology and expertise we bring for them.
We provide details on the nitty gritty that no one else will. This is also why we provide our proven project management for no extra charge to you. Last but not the least, we guarantee our performance levels, and provide cash backs of upto 5% of the monthly billing to our customers.
We are ready to make your customers understand your product or service easily. Contact Us when you are ready to trust our technical help desk support services.
